SHIPPING AND RETURNS
HOW LONG WILL MY ORDER TAKE TO SHIP?
MOST OF OUR PRODUCTS ARE MADE-TO-ORDER, WHICH MEANS THEY TYPICALLY SHIP 3-5 BUSINESS DAYS AFTER YOU PLACE YOUR ORDER. READY-TO-SHIP ITEMS ARE PROCESSED WITHIN 1-2 BUSINESS DAYS. PLEASE NOTE THAT PROCESSING TIMES MAY SLIGHTLY VARY, ESPECIALLY DURING HOLIDAY SEASONS.
DO YOU SHIP INTERNATIONALLY?
WE DO SHIP INTERNATIONALLY TO MOST COUNTRIES. HOWEVER, PLEASE KEEP IN MIND:
DELIVERY TIMES: INTERNATIONAL SHIPPING TIMES CAN VARY WIDELY, OFTEN TAKING 7-28 BUSINESS DAYS. TRACKING WILL BE PROVIDED UNTIL THE PACKAGE ARRIVES IN YOUR COUNTRY. AFTER THAT YOUR LOCAL POSTAL SERVICE IS REQUIRED TO PROVIDE UPDATES.
CUSTOMS AND DUTIES: ANY CUSTOMS OR DUTY FEES ARE THE RESPONSIBILITY OF THE RECIPIENT, AS THEY ARE SET BY THE DESTINATION COUNTRY; CUSTOM FEES ARE NOT INCLUDED IN OUR PRICES.
CAN I UPDATE MY ADDRESS AFTER PLACING THE ORDER?
IF YOU ENTERED THE WRONG ADDRESS AT CHECKOUT, PLEAE CONTACT US AS SOON AS POSSIBLE THROUGH OUR CUSTOMER SUPPORT. WE WILL DO OUR BEST TO UPDATE YOUR ADDRESS IF THE ORDER HASN'T SHIPPED YET, THOUGH WE CANNOT GUARANTEE CHANGES AFTER PROCESSING.
WHAT IF MY ORDER IS LOST IN TRANSIT?
IF YOU BELIEVE YOUR PACKAGE IS LOST, PLEASE REACH OUT TO OUR CUSTOMER SUPPORT.
MY ORDER WAS RETURNED TO SENDER. WHAT CAN I DO?
IF YOUR ORDER WAS RETURNED TO US DUE TO A DELIVERY ISSUE, WE WILL CONTACT YOU TO SEE IF YOU'D LIKE IT RE-SHIPPED. WE WILL SEND AN INVOICE FOR THE ADDITIONAL SHIPPING FEE IF YOU CHOOSE TO HAVE IT RESENT.
IF WE DO NOT HEAR FROM YOU WITHIN 5 BUSINESS DAYS, WE WILL REFUND YOUR ORDER, MINUS THE ORIGINAL SHIPPING COSTS, TO THE ORIGINAL PAYMENT METHOD.
CAN I RETURN OR EXCHANGE MY ORDER?
YES, IF YOU NEED TO RETURN YOUR ORDER, PLEASE NOTE:
RETURN SHIPPING COSTS: YOU WILL BE REPONSIBLE FOR THE RETURN SHIPPING COST.
ORIGINAL SHIPPING FEES: ORIGINAL SHIPPING FEES ARE NON-REFUNDABLE.
FOR FURTHER DETAILS, PLEASE CHECK BELOW.
RETURNS & EXCHANGES
WE ACCEPT RETURN REQUESTS ON PRODUCTS WITHIN 14 DAYS OF DELIVERY AS LONG AS THEY:
WERE NOT SHIPPED OUTSIDE OF EU
HAVE NOT BEEN WORN OR WASHED
ARE STILL IN THEIR ORIGINAL PACKAGING AND CONDITION.
IF YOU ORDERED THE WRONG SIZE OR ARE NOT SATISFIED WITH YOUR ITEM, YOU CAN RETURN IT FOR A FULL REFUND TO YOUR ORIGINAL PAYMENT METHOD. PLEASE NOTE:
RETURN SHIPPING COST: YOU ARE REPONSIBLE FOR THE COST OF RETURN SHIPPING.
EXCHANGES: WE DO NOT OFFER EXCHANGES. WE ASK THAT YOU RETURN THE PRODUCT FOR A FULL REFUND AND PLACE A NEW ORDER FOR THE PREFERRED ITEM.
IF YOU RECEIVED A WRONG, DEFECTIVE OR DAMAGED ITEM, PLEASE CONTACT OUR CUSTOMER SUPPORT AND WE WILL ASSIST YOU IN RESOLVING THE ISSUE.
FOR MORE INFORMATION, PLEASE CHECK HERE