SHIPPING AND RETURNS

Shipping & Handling

ORDER PROCESSING 

Orders placed on mcgreatagain.com are processed Monday-Friday and usually shipped within 5-7 business days. Once your order is processed and shipped, you will receive an email notification containing your tracking information. All orders are dispatched from Germany.

Cancellations, address updates, and order changes are not guaranteed. 

EU VAT

For more information, refer to our Terms of Use.

EU SHIPPING

  • Germany - €5
  • France, Belgium, Denmark, Austria, Netherlands, Luxembourg – €8
  • Poland, Czech Republic, Italy, Spain, Liechtenstein – €10
  • Lithuania, Latvia, Estonia, Switzerland, Croatia – €15
  • Greece, Romania, Bulgaria, Portugal, Sweden, Finland, Norway – €20
  • Free shipping for all orders over €198,40.

ALL OTHER REGIONS

Orders shipped to Bahrain, Egypt, Guernsey, Iceland, India, Israel, Jersey, Kazakhstan, Kuwait, Lebanon, Mongolia, Nigeria, Norway, Pakistan, Qatar, Saudi Arabia, Slovenia, South Africa, and United Arab Emirates:

  • Your order will be shipped from Germany via DHL Standard. 
  • All information regarding customs duties and taxes is provided at checkout. For more information, refer to our Terms of Use.
  • Customs duties and taxes are non-refundable.

SHIPPING RATES FOR ALL OTHER REGIONS

  • USA - €20
  • Other Regions - €30


RETURN POLICY

  • You have up to 14 days upon receiving your shipment to return items purchased on mcgreatagain.com.

  • Returned item(s) must be in new and unused condition, with the original tags still attached.

  • Once we receive and inspect your returned order, we will process a refund to your original payment method.

  • Shipping charges, as well as customs duties and taxes, are non-refundable.

  • mcgreatagain is not responsible for any fees associated with return-to-sender packages.

  • We do not accept returns or exchanges for mcgreatagain products not purchased from mcgreatagain.com

  • Combined returns are not accepted; for assistance, please contact our Customer Support.

DISCLAIMER

Frequent returns or unusual patterns/activity will be flagged in our system. If we notice that our return policy is being abused, we may cancel or refuse future orders and cancellation requests. Please review our Terms of Use.

RETURN INSTRUCTIONS

Orders must be sent to: 

Retourenservice
Oderstr. 63
14513 Teltow
Germany


  • Return Label Fee: €8

  • The return label fee will be deducted from your refund.



EXCHANGES

mcgreatagain.com does not offer exchanges. We ask that you return the product for a full refund and place a new order for the preferred item(s).